Refund policy
Last updated: 1 September 2026
At Lumière Beauty, we want you to love your purchase. If there is a problem with your order, please contact us and we will do our best to assist you.
1. CHANGE-OF-MIND RETURNS
Due to the nature of makeup and personal-use cosmetic products, we do not accept returns of makeup products that have been opened, used, swatched, tested or otherwise tampered with for change-of-mind reasons.
For hygiene and safety reasons, all eligible change-of-mind returns must be:
* Unopened and unused;
* In their original packaging;
* Sealed where applicable;
* In a resalable condition; and
* Returned with all original labels and accessories.
This policy does not affect any rights you may have under applicable South African consumer law.
2. DAMAGED PRODUCTS
If your makeup arrives damaged, please contact us within 48 hours of delivery.
Please send us:
* Your order number;
* A photograph of the damaged product;
* A photograph of the packaging; and
* A brief description of the damage.
We may request additional photographs or information to assist with our investigation.
Where the product was damaged before or during delivery, we will assess the issue and provide an appropriate remedy where applicable.
3. INCORRECT PRODUCT
If you receive the wrong makeup product, shade, colour or item compared with what you ordered, please contact us as soon as possible.
Please do not open or use the incorrect product.
Once the issue has been confirmed, we will arrange an appropriate solution.
4. DEFECTIVE PRODUCTS
If you believe that a makeup product is defective, please contact us.
Examples may include:
* A broken product on arrival;
* A product that is leaking;
* A faulty applicator or packaging;
* A product that appears to have been contaminated; or
* Another genuine product defect.
We may request photographs or other information to determine the issue.
Where applicable, we will provide a remedy in accordance with South African consumer protection law.
5. ALLERGIC OR SKIN REACTIONS
Customers are responsible for checking the ingredients of a product before use, particularly if they have known allergies or sensitivities.
We recommend performing a patch test where appropriate and following the product’s instructions.
Lumière Beauty cannot accept a change-of-mind return simply because a customer does not like the way a product looks or feels on their skin.
However, this does not affect any rights you may have where a product is defective, unsafe or otherwise does not comply with applicable law.
6. WRONG SHADE
Choosing the wrong makeup shade is considered a change-of-mind purchase.
Because makeup is a personal-use cosmetic product, we cannot accept returns of products that have been opened, used or swatched because the shade is not suitable.
We encourage customers to carefully review product descriptions, shade information and photographs before purchasing.
7. REFUNDS
If your return is approved and a refund is applicable, the refund will be processed using the original payment method where reasonably possible.
Refund processing times may vary depending on your payment provider or bank.
8. RETURN SHIPPING
If the return is due to an error on our part, such as sending the incorrect product, or where a qualifying product defect is confirmed, Lumière Beauty will determine the appropriate return-shipping arrangements.
For eligible change-of-mind returns, the customer may be responsible for return shipping costs.
9. HOW TO REQUEST A RETURN
Please contact us before sending anything back.
Email: [INSERT EMAIL ADDRESS]
Include:
* Your full name;
* Order number;
* Product name;
* Reason for the return; and
* Photographs where relevant.
Please do not send products back without receiving return instructions from Lumière Beauty.
10. CONSUMER RIGHTS
Nothing in this Returns & Refunds Policy is intended to remove, restrict or waive any rights or remedies available to consumers under applicable South African law.
Where a product is defective, unsafe, incorrectly supplied or otherwise does not comply with applicable consumer protection requirements, your statutory rights will apply.
11. CONTACT US
If you have any questions about our Returns & Refunds Policy, please contact:
Lumière Beauty
Email: lumierebeautycpt@gmail.com
WhatsApp: 0715509766