Shipping policy
Last updated: 1 September 2026
At Lumière Beauty, we want to make getting your beauty essentials as simple and convenient as possible. This Shipping Policy explains how we process and deliver your orders.
1. WHERE WE DELIVER
Lumière Beauty currently delivers orders within South Africa.
We do not currently offer international shipping.
2. ORDER PROCESSING
Orders are processed once payment has been successfully received.
We aim to process orders within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, launches, promotions or sales, processing may take slightly longer.
3. DELIVERY TIMES
Once your order has been dispatched, estimated delivery times are:
* Major metropolitan areas: 2–5 business days
* Outlying or remote areas: 3–7 business days
Please note that these are estimated delivery times and are not guaranteed.
Courier delays, public holidays, adverse weather, high-volume periods and circumstances outside our reasonable control may affect delivery times.
4. SHIPPING FEES
A standard shipping fee of R150 applies to orders where free shipping does not apply.
FREE SHIPPING is available on orders of R1,000 or more.
The applicable shipping fee will be displayed during checkout before you complete your purchase.
5. TRACKING YOUR ORDER
Once your order has been dispatched, you will receive tracking information where tracking is available.
Please allow some time for tracking information to become active after the parcel has been collected by the courier.
6. DELIVERY ADDRESS
Please make sure that your delivery address, contact number and other delivery information are correct before completing your order.
Lumière Beauty is not responsible for delays or additional delivery costs resulting from incorrect or incomplete information supplied by the customer.
7. MISSED DELIVERIES
If nobody is available to receive your order, the courier may attempt to contact you or arrange another delivery attempt.
If additional delivery attempts are required because of incorrect information, an unavailable recipient or circumstances attributable to the customer, additional charges may apply.
8. LOST OR DELAYED ORDERS
If your order appears to be significantly delayed or the tracking information indicates that your parcel may have been lost, please contact us.
We will investigate the matter with the relevant courier and assist you with the next steps.
9. DAMAGED PARCELS
If your order arrives visibly damaged, please take photographs of the parcel and product before disposing of any packaging.
Contact us as soon as possible at:
Email: lumierebeautycpt@gmail.com
Phone/WhatsApp: 071 550 9766
Please include your order number and photographs of the damage so that we can investigate the issue.
10. DELIVERY DELAYS
Lumière Beauty cannot guarantee delivery dates.
Delivery may be delayed due to circumstances including:
* Courier delays;
* Public holidays;
* Severe weather;
* Strikes or service interruptions;
* High order volumes;
* Incorrect delivery information;
* Remote-area delivery requirements; or
* Other circumstances outside our reasonable control.
We will, however, make reasonable efforts to assist you if a delivery is delayed.
11. ORDER CHANGES
If you need to change your delivery address or other order details, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery details.
12. CONTACT US
If you have any questions about shipping or delivery, please contact us:
Lumière Beauty
Email: lumierebeautycpt@gmail.com
Phone/WhatsApp: 071 550 9766
Address: 148 Blaauwberg Road, Tableview, South Africa
We are happy to assist you with any questions regarding your order.